Ordering From Magnus

While most online stores have long "Terms and Conditions" pages ...we both know nobody really reads them.

 

So I've made it brain-dead-simple...

 

On this page, and in as few words as possible, I've written pretty much everything you need to know about how we run the Magnus Pens online store. This should hopefully make things super-clear for both of us. But, if you're still unsure about anything, you can email us on our Contact page.

Shipping

Orders will ship within 48 hours (we try to do it within 24 hours but we are located in New Zealand and so sometimes the timezone difference has an effect on this). Also, we take weekends off - so something bought on Friday won't get shipping until Monday.

 

One more thing...

Sometime we have very busy weekends on the website. So sometimes (perhaps a few times a year) some orders may not go out until Tuesday.

Shipping Method

We like to keep things super simple.

 

Here's our 3-step, "This Is How We Ship" method:

 

#1 - We ship to (almost) every country in the world

 

#2 - We only use DHL Express 3 to 5 Day, Fully Tracked Service

 

#3 - We charge a flat-rate $14.95 to every country

 

Important: We cannot ship to PO Boxes. It must be a physical address you enter when ordering.

Warranty

This is fairly easy to explain:

 

All our products are 100% guaranteed against any manufacturing or design defects. We will replace (or refund) your product in this situation.

 

Please note:

 

Here at Magnus we are constantly improving and upgrading the design of our products. And, as a result, we are often releasing the "New and Improved" versions. A new, improved design does not mean the old design was defective ...it's just that we managed to improve on that previous design.

Refunds

If you're not happy with your product when you received it, then we understand.

 

We are happy to refund with no-questions-asked within 7 days of you receiving it. We cannot refund the original shipping cost. It will also be your responsibility to return the product to us at your cost.

Ordering From Magnus

Magnus Pens - 2026