Magnus Pens — Magnus Industries Limited, New Zealand Last updated: 06/08/2026

This policy explains how we collect, use, and protect your personal information when you use magnuspens.com (the "Store"). We handle personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable to overseas customers, other privacy laws such as the EU/UK GDPR and applicable US state privacy laws.

1. Who We Are

The Store is operated by [Legal entity name] ("Magnus Pens", "we", "us"), based in New Zealand. For privacy questions or requests, contact [privacy/support email].

2. Information We Collect

Information you provide directly:

• Name, email address, shipping and billing address, and phone number when you place an order or create an account
• Payment details, which are processed by our payment providers — we do not store full card numbers
• Communications you send us, including support emails and product enquiries
• Responses to optional post-purchase surveys
• Email address if you join our mailing list or waitlist

Information collected automatically:

• Device and browser information, IP address, and approximate location
• Pages viewed, products browsed, and actions taken on the Store, collected via cookies and similar technologies (see Section 6)

3. How We Use Your Information

We use personal information to:

• Process and fulfil your orders, including shipping and customs documentation
• Communicate with you about orders, returns, and support requests
• Send marketing emails and product announcements — you can unsubscribe at any time via the link in any email
• Improve our products, website, and customer experience
• Measure and improve the effectiveness of our advertising (see Section 5)
• Prevent fraud and meet our legal obligations

4. Who We Share Information With

We share personal information only with service providers who help us operate the business:

• Shopify — our e-commerce platform, which hosts the Store and processes orders
• Payment processors (e.g. Shopify Payments, PayPal) — to process transactions
• Shipping carriers — name and address details necessary to deliver your order
• Klaviyo — our email platform, for order notifications and marketing emails
• KnoCommerce — for optional post-purchase surveys
• Advertising and analytics partners — Meta and Google (see Section 5)

We do not sell your personal information. Some of these providers are located outside New Zealand (primarily in the United States). Where we disclose information overseas, we take reasonable steps to ensure it is protected by standards comparable to the Privacy Act 2020.

5. Advertising & Analytics

We use tools from Meta and Google to understand how customers find us and to show relevant advertising. This may include:

• Cookies and pixels that record your activity on the Store
• Sharing limited order information (such as a hashed email address and purchase value) with Meta and Google to measure ad performance and reach similar audiences

You can opt out of personalised advertising through your Meta and Google account settings, and limit tracking via the cookie controls described below.

6. Cookies

We use cookies and similar technologies for:

• Essential functions — cart, checkout, and security (these cannot be disabled)
• Analytics — understanding how the Store is used
• Advertising — measuring campaigns and personalising ads

You can manage non-essential cookies through [our cookie banner / your browser settings]. Blocking essential cookies may prevent the Store from functioning correctly.

7. How Long We Keep Information

We keep personal information only as long as needed for the purposes above, and to meet legal requirements such as tax and financial record-keeping (generally 7 years for order records in New Zealand). Marketing data is retained until you unsubscribe or ask us to delete it.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct information that is wrong or out of date
• Unsubscribe from marketing at any time
• Request deletion of your information, subject to our legal record-keeping obligations

If you are in the EU, UK, or certain US states, you may have additional rights, including data portability and the right to object to certain processing. To exercise any of these rights, email [privacy/support email]. We will respond within 20 working days as required by the Privacy Act 2020, or sooner where another law requires it.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz) or, if outside New Zealand, your local data protection authority.

9. Security

We use industry-standard safeguards to protect personal information, including encrypted connections (HTTPS), access controls, and reputable hosted providers. No online system is completely secure, but we take the protection of your information seriously and will notify you and the Privacy Commissioner of any notifiable privacy breach as required by law.

10. Children

The Store is not directed at children under 16, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be available on the Store, with the "last updated" date shown above.

12. Contact

Magnus Pens (Magnus Industries Limited, 2 Boeing place, Mount Maunganui, Bay of Plenty, New Zealand - Email Here)