Returns & Refunds Policy

Magnus Pens — Magnus Industries Limited, New Zealand Last updated: 06/08/2026

We want you to be completely satisfied with your Magnus pen. If something isn't right, here's how returns work.

Change-of-Mind Returns

You may return most items within 30 days of delivery for a refund or exchange, provided:

• The item is unused and in new condition, with all original packaging, documentation, and accessories included.
• Please contact us first via email (Email Here) before sending anything back.

Items that cannot be returned for change of mind

• Items marked as final sale at the time of purchase.

These exclusions do not affect your rights for faulty items (see below).

How to Return an Item

1. Email support (Email Here) within 30 days of delivery with your order number and reason for return.
2. We'll reply within 2 business days with a return authorization and the return address.
3. Ship the item back using a tracked service. Return shipping for change-of-mind returns is at your cost. We recommend insuring the parcel, as items lost or damaged in return transit remain your responsibility until they reach us.
4. Once received and inspected, we'll process your refund within 5 business days.

Refunds

• Refunds are issued to your original payment method.
• Original shipping charges are not refunded on change-of-mind returns.
• Depending on your bank or card issuer, funds may take a further 3–10 business days to appear.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, develops a fault, or isn't what you ordered, contact us at [support email] with your order number and photos of the issue. We will make it right — including a repair, replacement, or full refund, and we'll cover return shipping costs.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any equivalent consumer protection law that applies in your country. Where local law provides you greater rights than this policy, those rights apply.

Exchanges

If you'd like a different nib size, material, or model, follow the return process above and let us know your preferred replacement. We'll confirm availability and any price difference before shipping the exchange.

International Returns

International customers are welcome to return items under the same terms. Please mark return parcels clearly as "Returned goods — no commercial value" to avoid customs charges on re-entry to New Zealand. Any customs duties or taxes incurred on returns sent without this marking may be deducted from your refund.

Contact

Magnus Pens (Magnus Industries Limited, 2 Boeing place, Mount Maunganui, Bay of Plenty, New Zealand - Email Here)